Shipping policy
Thank you for shopping with Luminexx LLC. We are committed to delivering your order quickly and efficiently.
Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order is processed, you will receive a confirmation email with tracking information.
Shipping Time
Estimated delivery times depend on your location:
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Domestic Shipping: 3–7 business days
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International Shipping: 7–15 business days
Please note that delivery times are estimates and may vary due to external factors such as customs delays or carrier issues.
Shipping Rates
Shipping costs are calculated at checkout based on your location and selected shipping method.
We may offer free shipping on selected promotions or orders above a certain amount.
Order Tracking
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your shipment in real-time.
Delays
While we strive to deliver your order on time, delays may occur due to factors beyond our control (weather, customs, courier delays). We appreciate your patience and understanding.
Incorrect Address
Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Lost or Stolen Packages
Luminexx LLC is not responsible for lost or stolen packages confirmed as delivered. If you experience an issue, please contact the shipping carrier directly.
Contact Us
If you have any questions about your order or shipping, please contact us at:
Email: support@luminexx.com
We’re here to help!